Innovation Specialist, 18F
Nikki Zeichner is a lawyer and works at 18F, a digital services agency housed within the federal government. She has led consulting engagements with federal agencies including the GSA, the DOJ, and the USDA on topics such as upgrading authentication systems, improving team workflows, simplifying procurement documents, and designing digital public outreach tools. She’s also shaped internally funded R&D projects related to improving federal grant reporting and developing customer centered shared services. In all of her work, Nikki advocates for human centered design, open source technology, and iterative development. Nikki used to practice as a criminal defense attorney in New York City and her firsthand experience working inside of broken government systems is what inspired her transition towards a career in redesigning government services.