Plenary Session: When Disaster Strikes … From VW, to BP, to GM, to WF, and Beyond

Crisis management is now a core board competency. Given the experiences at VW, GM, BP, Sony, Target, and Wells Fargo, every board needs a game plan for reacting to sudden, potentially existential crises. This panel examines a portfolio of recent crisis situations to extract a list of best and worst practices that can help inform directors when they confront their own challenges. The discussion will focus particular attention on the need to balance brand reputation and legal liability, and on techniques that can help managements and boards interact more efficiently with each other and with the external constituencies in the event of a crisis.