Our keynote will be from Richard Buchanan, a professor of Design and Innovation at the Weatherhead School of Management at Case Western Reserve University.
Professor Buchanan pioneered the exploration of how design can be applied to complex social systems, to solve ‘wicked problems’, with multiple stakeholders and entrenched interests.
He has led design work to remake the Australian tax system to be user-centered. He has worked with the U.S. Postal Service to reimagine how they can deliver services and communicate to their customers.
Professor Buchanan’s keynote will inspire us to think analogously, about how we can reimagine the legal system ambitiously and systematically, drawing upon examples from other fields.
He holds an AB and a PhD from the University of Chicago. He is the co-editor of Design Issues, a leading peer-review journal about design, published by MIT Press. He served as the Dean of Carnegie Mellon University’s School of Design. He teaches the Design of Disruptive Business Models, among other courses on design of information, services, and systems.